Where links are provided from our websites to third party websites or partnership websites, AHDB is not responsible for those websites and a link to them does not imply endorsement.
Who we are and how you can contact us
The Agriculture and Horticulture Development Board (AHDB) is a statutory UK levy board set-up by Parliament. We are funded through a levy paid by farmers, growers and others in the supply chain. Our purpose is to equip levy payers with independent, evidence-based information and tools that help their business to grow, become more competitive and sustainable. Established in 2008 and classified as a Non-Departmental Public Body, we support meat and livestock (cattle, sheep and pigs) in England; horticulture, milk and potatoes in Great Britain; and cereals and oilseeds in the UK. You can find out more about us at www.ahdb.org.uk. Our headquarters is in Warwickshire, United Kingdom.
If you have a query and you think you know the team or person you want to contact then visit https://ahdb.org.uk/contact-us for further details.
Alternatively you can write to Guy Attenborough, Data Protection Officer (DPO), AHDB, Stoneleigh Park, Near Kenilworth, Warwickshire CV8 2TL or email to firstname.lastname@example.org.
The independent supervisory authority in the UK to uphold information rights is the Information Commissioner’s Office (ico). Details on how to contact the ico can be found at www.ico.org.uk/global/contact-us/.
What we use personal information for
At AHDB we collect and use personal information for the purpose of delivering the statutory functions bestowed on us by Parliament under the AHDB Order 2008 No.576: These statutory functions are to collect levies and to use the funds to improve the competitiveness and sustainability of the agriculture and horticulture industries through research, knowledge exchange, skills development, production of market information and statistics, export development, domestic market development.
If we were unable to contact and communicate with our levy payers and other industry stakeholders AHDB would be unable to fulfil its statutory functions.
We use the personal information we collect for the following:
- To provide health, nutrition and recipe information to you in response to your specific requests for information
- To identify usage trends on our websites and social media channels in order to enhance, improve or modify our websites and to facilitate your participation in interactive features you may choose to use on our websites and social media, also to personalise your user experience by presenting content tailored to you.
Our lawful bases for processing personal information
‘Public Task’ - as a statutory levy board processing personal information is necessary in the exercise of the official authority vested in AHDB by Parliament to impose a levy and to deliver the functions bestowed on it by Parliament under the AHDB Order 2008 No.576. These tasks (levy collection, research, statistics, knowledge exchange, skills development, sustainability and market development) are in the public interest in order to deliver a sustainable industry and food security
‘Contract’ - where we have contractual relationships with suppliers, customers and employees processing is necessary to administer the pre-contract and contractual obligations for the performance of a contract
‘Consent’ - the provision of information to consumers, which may include direct marketing, will be done when the data subject has consented to the processing of his or her personal data for one or more specific purposes. Consent will also be used for the main subject of photography and recording (video and audio).
Where we collect information about you from
We collect personal information in the following ways:
When you give it to us directly
You may give us your personal information when you provide feedback or sign up on- or off-line to receive information, when you participate in competitions.
From third party organisations
Your information may have been shared with us by third party organisations to whom you may have provided permission through your privacy settings or the responses you have given them.
From social media
We use Hootsuite for community management and depending on your settings for social media and messaging services like Facebook and Twitter, you might give us permission to access information from those accounts or services.
When you use our websites or apps
On mobiles we may use location tracking to understand when and where our services are being accessed. Most mobile devices provide users with the ability to disable location services if they wish. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer.
What personal information we collect
"Personal Information" is information that identifies you as an individual or relates to an identifiable individual. Personal Information we may collect through our event booking and feedback forms, sign-up forms, surveys, websites, competitions, public databases and third parties includes:
- Your title, first name, surname, business name, postal address and postcode, email address, telephone and mobile numbers
- Your social media handles
- Information regarding your dealings with us including details of your attendance at events and engagement with our programmes
- Details of your visits to and usage of our websites
- Details of whether you have opened our emails, clicked on a link or watched our videos
- In some instances we may also request date of birth and demographic information.
Sharing of your personal information to third parties
AHDB will never sell your personal information to third parties and we will not release your personal information to any company outside of the AHDB for their mailing or marketing purposes.
We may disclose your personal information to third parties for the following reasons:
- As part of our service delivery we contract with reputable suppliers
- to help process requests and provide you with information. For example, sending you the latest fact sheets on research results.
- To undertake industry research, and on occasion we may ask them to contact you on our behalf with regards to participation in relevant research
- To deliver our skills training courses and workshops
- To help deliver some of our conferences and events, for example to facilitate online registration or payment. If it is a joint event and delegate contact information is to be made available to the other organisation you will be asked to consent to the proposed uses at the time you register for that event
- To deliver employee services and benefits such as pensions, life insurance, occupational health scheme, vehicle leasing and insurance
- AHDB requires all such third parties to treat your personal information as fully confidential
- If required to respond to requests from courts or law enforcement agencies
How we keep your personal information safe
We ensure that there are appropriate and proportionate controls in place to protect your personal information. For example we use encryption, where appropriate, and we store data within AHDB’s secure network and cloud environment. Both of these are independently audited. We also limit and control who has access to the personal information we hold.
Where we use third party suppliers or partners to process personal data we put a contract in place that sets out our expectations and requirements, especially regarding how they manage and securely transfer the personal information and fully comply with all applicable UK Data Protection.
AHDB’s own systems and storage are within the European Economic Area (EEA). Some of our suppliers or partners process personal information on our behalf outside the EEA, where a recognised data security protocol is in place between the EU/UK and the third country (eg the EU-US Privacy Shield).
How we keep your information up to date
We use information you provide to us through your various interactions with AHDB to keep your personal information up to date.
We also use sources such as postcode look-up to ensure we have the correct address for you, Companies House, Mortascreen and information provided to us by other organisations as described in section 5 to maintain and improve the information we hold.
We really appreciate it if you let us know if your contact details change by emailing us at email@example.com.
How long we retain personal information
We will retain your personal information for no longer than necessary for the purpose it was obtained, unless a longer retention period is required or permitted by law.
It is our intention to publish our Personal Information retention schedule before the end of September 2018 as an annex to this Privacy Notice.
Your choices and your rights
By law you have certain rights over your personal data that we hold about you and these are summarised below. Some of the rights are complex and not all the detail is included in our summaries, you should therefore read the relevant guidance on the Information Commissioner’s Office website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
To enquire about exercising any of these rights please contact the Data Protection Officer using the details given in section 2. We may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Access: You (data subjects) have the right to ask for a copy of the personal information held about you - known as a Subject Access Request (SAR). Responses are usually made within 30 days, unless an extension is required.
Rectification: You have the right to ask us to correct any errors in the personal information held about you.
Objection: You have the right to make an objection (based on your specific situation) to how we are processing or profiling your personal information.
Erasure: Please note that the personal information we hold for ‘public task’ purposes is not eligible for erasure. Personal information obtained through consent is eligible and each request we receive will be treated on a case-by-case basis. It should be noted that we will retain enough information to ensure the individual is not contacted again. On occasion, some data may also have to be retained for legal record-keeping purposes and we will always inform you when this is the case.
Withdraw consent: Where processing is based on your consent, then that consent can be withdrawn at any time. AHDB uses consent for the provision of information to consumers and for a main subject’s participation in photography and recording.
Make a complaint: You also have the right to lodge a complaint with the UK’s independent supervisory authority for upholding information rights - the Information Commissioner’s Office (ico). Details on how to contact the ico can be found at www.ico.org.uk/global/contact-us/.
Changes to this Privacy Notice
We may change this Privacy Notice from time to time. The effective date of this Privacy Notice, given at the beginning, indicates the last time this Notice was revised. If we make any significant changes in the way we treat your personal information we will communicate this to you.